Accepted payment methods on powertoolbatteryshop.com are: PayPal, credit card, and debit card. Usually, the settlement of e-checks and pending payments takes 3-4 business days.
No. You can pay with a credit/debit card (Visa, MasterCard, American Express, and Discover) or eCheck – all without having a PayPal account. After being redirected to the PayPal site, click on the “Pay with a debit or credit card” tab.
Yes. PayPal uses SSL technology to protect your data. Additionally, if you send a payment through PayPal, the recipient will not receive sensitive financial information, such as your credit card number or bank account number. This means you don’t have to worry about paying people you don’t know. PayPal is designed from the ground up to be a safer way to send money online. Your financial information will not be sold or shared with any merchant or seller.
A payment made via e-check will be processed in PayPal after a few days. The status will be pending, and we will not ship your order until it has cleared.
Please note that business days, excluding Saturdays, Sundays, and holidays, are counted in terms of delivery time. To find out the specific delivery date, visit our shipping page.
In most cases, your products will be delivered within the estimated delivery time. If the package still doesn’t arrive, contact our customer service via email or the submit a request option. We will get back to you shortly.
Generally, orders cannot be changed after they have been placed. However, if you contact us immediately after placing the order, we will try to accommodate the change. If the order has already been shipped, we cannot make any changes.
We will usually send you a tracking number within the next few business days. If you have any questions, click here to contact us, and our customer service center will respond within 24 hours.
For more information, please visit the Shipping Page.
RMA stands for Return Merchandise Authorization. Customers wishing to return items must request an RMA. After RMA authorization, customers can return items by printing the return address on the label.
Absolutely not. You must request an RMA regardless of which products you want to return, as we need to refund you or exchange products according to the received RMA number.
Yes, tracking the returned product is necessary.
Note: powertoolbatteryshop.com is not responsible for missing returns, so a tracking number is required on your part.
After RMA approval, you will receive an RMA with the return address within 1-2 business days. You can print the "Return Shipping Authorization" label with the return address and other information and attach it to the package for further processing of the refund or exchange.
In most cases, no. New power tool batteries are usually shipped with a low charge level. During the first few charging cycles, charging behavior may appear inconsistent. Allow the battery to complete several full charge cycles. If the issue continues, check the charger or try another compatible battery.
Yes. Slight voltage differences are normal and generally compatible, such as:
3.6V / 3.7V
7.2V / 7.4V
10.8V / 11.1V
14.4V / 14.8V
Yes. A higher-capacity power tool battery offers longer runtime without affecting compatibility, as long as voltage and physical dimensions match your tool.
All replacement power tool batteries listed on our website are tested for compatibility with the specified models. If you need assistance, please contact us and our support team will help you choose the correct battery.
If the carrier is unable to deliver the parcel to the specified address (for example, due to the recipient’s absence, restricted access, local delivery procedures, customs requirements, or delivery conditions), the parcel may be redirected to a collection point, parcel locker, warehouse, or another available delivery option.
The storage period depends on the carrier, destination country, and collection location. Please refer to the tracking information or carrier notification. If the parcel is not collected within the required timeframe, it may be returned, disposed of, destroyed, or handled in accordance with local regulations.
In some cases, the carrier may allow redelivery, address correction, or parcel redirection. Availability depends on the country, carrier, service level, and shipment status. Additional charges may apply.
Please complete the required actions first (such as paying duties or submitting documents) and keep the proof of payment or confirmation. Then contact our customer service team with your order number and relevant documents so we can review the case in accordance with applicable policies.
If the parcel is not collected within the carrier’s specified timeframe, it may be returned to our warehouse, disposed of, destroyed, held in accordance with regulations, or deemed non-returnable. The final outcome depends on the carrier, customs authorities, local regulations, and shipment status.
First, check with neighbours, household members, reception, concierge, or building management. If you still cannot locate the parcel, please contact us as soon as possible – we will help review the delivery details and, where possible, initiate an investigation with the carrier.
No. For safety reasons, batteries that are swollen, leaking, damaged, overheating, recalled, or otherwise hazardous must not be returned without first contacting us. Please contact customer service for safety instructions.
